- About Us
NettPositive CustomerEye™ is more than a common CRM tool. It’s a purpose-built product (originally developed for banks) designed to enhance customer contact experience and helping enterprises convert every customer touch-point into a revenue generating opportunity. The product is very malleable and can be adapted to varied business environments.
CustomerEye™ combines a simple, easy-to-navigate front-end interface along with a sophisticated analytical engine (XUE™) at the back-end to drive Cross-sell / Up-sell.
CustomerEye™ has been endorsed by users as,
• Informative, 360° – provides relationship officers with comprehensive information about the customer and his relationship with the enterprise.
• Prescriptive – prompts relationship officers with specific cross-sell / up-sell opportunities.
• Stimulating – has the capability to offer incentives to officers to aid closure of the prescriptive prompt.
• Measurable – has a background performance MI to track the success of every customer interaction.
• Proprietary analytical engine (XUE™) used to prompt cross-sell/up-sell of products and channels
• In-built staff incentive module and roll-up MI to drive cross-sell productivity
Customer level information relevant to front line staff aggregated across:
• Transactional & Behavioural
• Sales, Service and Collections